As a long time Dunkin Donuts addict I’ll admit the service I’ve received over the past years… well decades, has been great. I’ve had experiences at a few locations where because I was a regular customer I didn’t even have to order. When they saw me coming they would make my coffee EXACTLY the way I like it and have it waiting for me! Now that’s what I call service. That’s above and beyond in my book. I’m not looking for someone to do that for me but it sure is nice.
What I am looking for is someone to make my coffee EXACTLY the way I order it. The last couple of years I have had the opposite experience. I don’t think it’s that hard or that complicated but yet this has become my quest for quite some time. No, not ‘some time’, for far too long. I have tried to order my coffee so many different ways at different locations to see what could the magic combination of words were that equated to extra light coffee. To no avail, there’s no real solution – not yet. Perhaps it’s due to the recession that I am having issues getting the coffee the way I asked for it. Perhaps the price of milk is far more than the price of coffee and that’s why I can’t actually get them to add enough milk in my coffee. No wait, that’s not it. This has been going on since before the recession started. YES, THAT LONG. See how loyal I am? This is not to say that this hasn’t pis___ me off royally and ruined many a mornings. I shouldn’t have to stop for coffee and milk on my way to the office, but THAT is exactly what I had to resort to.
Maybe the powers at be are telling their employees to skimp on milk because of the fear of mad cow disease. Or MAYBE, everyone has their own idea of what regular, light and extra light looks like. Hmm, I think I may be on to something here. It’s good that I now have this blog to share my thoughts for all to see. My genius idea was an overall palette system for coffee with milk – in shades of regular, light, extra light, etc and the same for coffee made with cream. A simple color chart for employees to follow. It’s the same as picking out a paint swatch at Benjamin Moore. You choose a swatch for guaranteed color. Perhaps this may seem extreme to everyone but look at it from my presepective. If your highlight of the day was starting with an awesome cup of coffee, which you had grown accustomed to over 15 yrs and then had it suddenly flip-flop all over the place, you would start thinking about creative solutions as well.
I emailed customer support with the suggestion and I even chatted it up with my pal Dunkin Dave on Twitter, but I got no where. Not that he didn’t care – he just said I should try to order ‘extra large milk”. In all honestly I have tried so many things with so many different DD people I don’t have the energy anymore. And as of right now it doesn’t matter as much anyway. Due to unemployment now, I cannot purchase my beloved often. This will most likely become an issue again when employment arrives…. if it ever arrives. Anyone need a awesome designer? Will work for coffee. Just kidding.